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FAQs
When can I move in?
If a unit that fits your storage needs is available, you can move in as early as today by renting online or contacting our office during regular business hours.
How much notice needs to be given before I move out?
All leases are on a month-to-month basis; however, a minimum of 10 days’ notice is required prior to move-out.
What type of documentation do I need to provide in order to rent a space?
We require an identification number from a government-issued photo ID (example: driver’s license, state ID, or passport) to help identify you if you need our assistance.
Do I need to sign a long-term lease?
No long-term leases, we rent on a month-to-month basis.
How do I make a payment?
You can set up automatic monthly credit card payments, pay online, or mail a check or money order If you prefer to pay in person, please call to book an appointment.
When are payments due?
Your move-in month’s rent is pro-rated and future payments are due the first of each month. Move-out rent is not pro-rated; if you are in your unit on the first of the month, you pay the entire month’s rent.
What forms of payment do you accept?
VIisa, Master Card, Discover, American Express, Checks, Money Orders, and cash.
Do you sell boxes and storage supplies?
No, but we do sell locks in our office. Please call ahead to make an appointment.
What are the access hours?
Tenants have 24/7 access. Units have no electric, so pack a light for visits after dark.
Are there any restrooms at the site?
There are no restroom facilities available on-site.
How do I know how much storage space I will need?
Are there any items that I am NOT able to store?
The storage of motorized vehicles of any kind, liquids, explosives, flammable substances, toxic materials, and perishable items is strictly prohibited. If you have questions about a specific item, please contact us for clarification.
Can I park a vehicle overnight?
Overnight parking of any vehicle, trailer, moving truck, etc. is not permitted at the facility.
Can a shipping container be dropped off?
Shippong containers cannot be delivered or dropped-off at the facility.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing, you will be given your own security passcode that will allow you 24/7 access to your unit.
Do you have handcarts and dollies available at your facility?
No, you will need to bring your own handcart or dollie.
Do you require insurance?
Yes, we partner with Bader Insurance (www.BADERco.com) to offer specialized coverage for your stored items. If you prefer to use your own homeowner's or renter's policy, please check with your provider to confirm that your belongings are covered while stored off-site.
Do you accept reservations?
Sorry, we don't hold units for future dates. If nothing is available, feel free to contact us to get on our waitlist.
Do I need to supply my own lock?
Yes, you need to supply your own Disc lock (see an example of one on the booking page). We do sell locks in our office. Please call ahead to make an appointment.
Is there space to maneuver a trailer or large moving truck?
While the facility includes areas to accommodate larger vehicles, accessibility may vary based on vehicle size and driver experience. We recommend visiting the property in advance to evaluate access before bringing in large vehicles.
Where can I put my trash?
There are no trash receptacles available on-site. We kindly ask that all trash and debris be removed from the property.